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Payment Policy

This Payment Policy explains how payments are processed on Zarivana, which payment methods we accept, when you are charged, and how your payment information is handled. By placing an order on our website, you confirm that you have read, understood, and agreed to this policy.

1. About Our Payments
Zarivana is owned and operated by IKHGD B.V., registered under number 99239566, with its registered address at Bremstraat 23a, 7161 CD Neede, Netherlands. All payments made on our store are processed securely through trusted third-party payment providers supported by Shopify.

2. Accepted Payment Methods
We offer a range of secure and widely used payment options for your convenience. The available methods may vary depending on your device, location, or browser.

  • Digital wallets: Shop Pay, Apple Pay, Google Pay
  • Credit and debit cards: Visa, Mastercard, Discover, Diners Club, JCB, UnionPay, and Elo

Any additional payment methods that become available will be displayed clearly during checkout.

3. Pricing and Charges
All prices displayed on Zarivana are final and shown in full before you complete your purchase.

  • No additional taxes are charged
  • No shipping fees are added
  • The total amount payable is clearly presented at checkout before payment confirmation

4. Payment Authorization and Processing
When you submit an order, you authorize our payment partners to process the payment using your selected method. Payments are handled through secure, encrypted systems operated by Shopify-supported payment gateways.

Zarivana does not receive or store your full payment card details. Sensitive financial information is processed directly by the payment provider using industry-standard security protocols, including SSL encryption.

5. When You Are Charged
Your selected payment method is charged immediately when you place your order.

  • If a payment cannot be authorized, your order will not be confirmed
  • You may be asked to choose a different payment method if authorization fails

6. Payment Security
We take payment security seriously and apply appropriate safeguards to protect transactions.

  • Secure SSL encryption is used across the checkout process
  • Full card numbers and sensitive payment data are not stored on our servers
  • Payment processing complies with applicable security and compliance standards

7. Failed, Cancelled, or Reversed Payments
If a payment fails, is cancelled, or is later reversed or disputed, the related order may be paused, cancelled, or withheld from shipment.

If an order has already been fulfilled and a payment is reversed, we may contact you to resolve the outstanding balance or take appropriate action in line with our Terms of Service.

8. Refunds
Approved refunds are issued to the original payment method whenever possible.

  • Refunds are processed within 7 days after approval
  • The time it takes for refunded funds to appear depends on your payment provider or bank

For full details on refunds, please review our Return and Refund Policy.

9. Transparency and Agreements
By completing a purchase on Zarivana, you agree to be bound by our Terms of Service. These terms govern your use of our website, order placement, payments, deliveries, returns, and related matters.

10. Privacy and Data Protection
Your personal information is handled in accordance with applicable data protection laws and Shopify’s platform requirements.

Details about how we collect, use, store, and protect personal data are explained in our Privacy Policy. Shopify may process payment-related data in accordance with its own policies and standards.

11. Contact Us
If you have questions about payments or need assistance, our customer support team is available:

  • Email: support@zarivana.com
  • Phone: +31612584128
  • Customer Service Hours: Monday to Friday, 09:30–17:30 GMT
  • Contact Form: Available through our Help Center page
  • Live Chat: Accessible in the lower right corner of the screen