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Privacy Policy

This Privacy Policy explains how Zarivana collects, uses, discloses, and protects your personal information when you visit our website or make a purchase. We are committed to handling personal data transparently and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR), where applicable.

1. Business Information
Zarivana is owned and operated by IKHGD B.V., registered under number 99239566, with its registered address at Bremstraat 23a, 7161 CD Neede, Netherlands.

2. Personal Information We Collect
When you interact with our website, we may collect the following categories of personal information:

  • Contact details such as name, email address, phone number, and billing or shipping address
  • Order and transaction information, including purchased products and order history
  • Payment-related information processed securely by third-party payment providers
  • Account information if you choose to create an account
  • Customer support communications via email, contact forms, or live chat
  • Technical data such as IP address, browser type, device information, and usage data

3. How We Use Your Information
We use personal information for the following purposes:

  • To process and fulfill orders, payments, returns, and refunds
  • To communicate with you about your orders, account, or customer service requests
  • To provide access to our website and improve its performance and usability
  • To comply with legal and regulatory obligations
  • To prevent fraud, unauthorized access, or misuse of our services

4. Legal Bases for Processing
We process personal data based on one or more of the following legal grounds:

  • Performance of a contract when processing is necessary to fulfill your order
  • Compliance with legal obligations
  • Legitimate interests, such as improving our services and ensuring security
  • Your consent, where required by law

5. Payments and Financial Information
All payments on Zarivana are processed securely by trusted third-party payment providers supported by Shopify.

Zarivana does not store or have access to full payment card numbers or sensitive financial details. Payment data is handled in accordance with the security standards and privacy practices of the relevant payment provider.

For more details, please review our Payment Policy.

6. Shopify Platform
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products.

Shopify processes personal data on our behalf as a data processor. Information shared with Shopify is handled in accordance with Shopify’s own privacy practices.

You can review Shopify’s policies here:

7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our website, enhance user experience, and analyze traffic.

Cookies may be set by Zarivana or by Shopify and its partners. You can manage cookie preferences through your browser settings.

For more information, please review the Shopify Cookie Policy.

8. Sharing of Personal Information
We may share personal information with trusted third parties only where necessary, including:

  • Shopify and related service providers
  • Payment processors and fraud prevention services
  • Shipping and logistics partners
  • Legal or regulatory authorities where required by law

We do not sell or rent personal data to third parties.

9. International Data Transfers
Your personal data may be transferred to and processed in countries outside the United Kingdom or the European Economic Area.

Where such transfers occur, appropriate safeguards are applied to ensure an adequate level of data protection in accordance with applicable laws.

10. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

When personal data is no longer required, it is securely deleted or anonymized.

11. Your Rights
Depending on your location, you may have the following rights under applicable data protection laws:

  • The right to access your personal data
  • The right to request correction of inaccurate data
  • The right to request deletion of your data
  • The right to restrict or object to certain processing activities
  • The right to data portability
  • The right to withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

12. Security of Your Information
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The latest version will always be available on this page and will take effect immediately upon publication.